FAQs

 

1. How Much Does Shipping Cost?

Shipping is calculated at checkout depending on the size and weight, of the products you are ordering as well as the location you are ordering from. Therefore we are unable to give you a definitive answer.

2. How long will my delivery take?

*Due to the outbreak of Covid-19 (Coronavirus) there have been a significant amount of delays with fulfilment due to a larger number of parcels in the system*

The delivery times listed below are an estimate and may vary at the time of order.

All deliveries come with a tracking code so you can stay up to date.

Shipping within Australia, you can choose express or standard.

Shipping to the Rest of the World is only available with standard for the moment.

 

Within Australia

Standard: 5-7 Business days.

Express: 1-5 Business days.

 

Rest of the world

New Zealand: 5-10 Business Days.

United States: 1-2 Weeks.

United Kingdom: 1-2 Weeks.

Europe: 1-2 Weeks.

Asia: 1-3 Weeks.

 

3. What’s My Size?

Figuring out your size online can be difficult, so to make it easier for you we created a sizing guide that should help you find the right fit, we also provide the model measurements in the descriptions of each product.

4. Pricing Information?

When paying for any items on the store it will be converted into your local currency.

5. What form of payments do you accept?

PayPal, Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay.

6. Do i need paypal?

NO, you do not need a paypal account to complete a payment.

7. Can i track my order?

For sure! Right after we send the order we will send you a tracking code.

8. Can i return my order?

You can find all the information you need on our returns policy.

9. How secure is this store?

We use PayPal, which automatically encrypts your confidential credit card and personal information using 128-bit SSL (the highest level of commercial encryption currently available.

10. Are there any import duties or tax?

Yes, depending on where you live and your local customs policies. Customers will be responsible with covering their own package customs’ tax (if any).

11. Do i have to pay for customs?

Depending on what country you live in, you might be charged with additional Import fees. This varies from country to country, so we can’t calculate it beforehand.

12. Where do you ship from?

All of our shipments are sent from Sydney, Australia

13. What countries do you ship to?

We ship all orders and items worldwide.